Terms and Conditions

Welcome to utilITise. These Terms and Conditions govern your use of our website, our AI-powered services, applications, and any related digital platforms (collectively, the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms.

1. Use of Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not use the Services in any way that violates applicable laws or regulations, attempt to gain unauthorized access to our systems, copy or reverse-engineer any part of our Services

2. Account Registration

Some features may require you to create an account. You agree to provide accurate and complete information, keep your credentials confidential, and notify us of any unauthorized access. We may suspend or terminate your account if you violate these Terms.

3. Intellectual Property Rights

All content, algorithms, models, text, graphics, and software on our platform are the property of utilITise and protected under copyright and trademark laws. You are granted a limited, non-exclusive, non-transferable license to use our Services for personal or internal business purposes only.

4. Data and Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information. By using our Services, you consent to our data practices as described in that policy.

5. Payment and Subscription

If you purchase a paid plan or subscription, you agree to pay all fees associated with your selected plan. Payments are processed securely through authorized payment gateways.

6. Limitation of Liability

To the fullest extent permitted by law, utilITise shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Services, including reliance on AI-generated outputs.

8. Termination

We may suspend or terminate your access without notice if you violate these Terms. Upon termination, your right to use our Services will immediately cease.

9. Modifications to the Terms

We reserve the right to modify or update these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services after changes implies acceptance.

10. Refund Policy — Deposits Only (“The Fine Print”)

Applies only to deposits paid to reserve onboarding with utilITise (not to subscriptions or usage fees). Change of mind (before onboarding completes). You may request a full refund of your deposit, including any card/processor fees charged at checkout any time before onboarding is complete, no questions asked.

When onboarding is “complete.” Onboarding is complete when your utilITise tenant is connected and at least one user or device is under active management, or your agreed go-live date arrives (whichever comes first).

After onboarding completes. Deposits are no longer refundable and will be applied to your first monthly invoice or to onboarding fees, if applicable.

How to request?

Email enable@utilitise.com from the purchaser’s email with your receipt.

What is our processing time?

Approved refunds are returned to the original payment method within 7–10 business days.

What happens if we cancel?

If utilITise declines or halts onboarding, we will automatically refund your deposit (including processor fees).

What’s our policy on deposits and refunds?

Deposits are non-transferable. Duplicate deposits for the same organization will be refunded.

Standard Clauses

  • No interest. Deposits do not accrue interest.
  • Fraud/abuse safeguard. We may refuse or reverse deposits/refunds in cases of suspected fraud, misuse, or repeated cancellations, and may require identity/authorization verification.
  • Currency, FX, and chargebacks. Refunds are issued to the original payment method in the original transaction currency. Any bank, issuer, or FX fees outside our control are your responsibility. If a chargeback is filed, we’ll follow card-network rules and consider the refund request resolved through that process.
  • Governing law & rights. This policy is governed by the laws of the State of Texas, USA. Nothing here limits any non-waivable statutory rights you may have under applicable law.

Last updated: 2025-10-30